Everything the job needs. Nothing it doesn’t.

Six parts, in the order a job actually happens.

Enquiries and emergencies

Every enquiry lands in one list with the emergencies pinned at the top and marked in red. That is the only place in RCH PlumbFlow red is ever used.

From the enquiry you can call, message, send a call-out quote, book it in or decline it with a reason. Nothing sits in your head or on a scrap of paper.

Enquiries

4 waiting

EMERGENCY · 6 min ago

No water, whole house

CallSend call-out quote

Leaking rad valve

Needs contact

Brackmills NN4 · standard

Bathroom refit quote

Quoted

Wootton NN4 · large job

Quoting from your price book

Load your own rates once. Building a quote is then picking lines and adjusting quantities, on the doorstep if you want.

Deposits default to 75% on acceptance, and you can override that per quote with a reason that gets logged. Accepted quotes lock so the numbers cannot drift.

Q-0184

Mrs Bevan · Duston NN5

Call-out & first hour£95.00

Rad valve (pair)£38.40

Labour · 2 hrs£110.00

Total inc VAT£292.08

Deposit on acceptance (75%)

£219.06

Send quote

Jobs and on-site evidence

Booked, en route, on site, in progress: one tap each, so the office always knows where the job is without ringing you.

Photos are captured in four stages: before, during, testing and after. What each job type actually requires is set by you, not by us.

J-0142 Boiler service

On site · Duston NN5

EVIDENCE

Before

2 photos

During

2 photos

Testing

needed

After

needed

Work done

Stripped and cleaned burner, replaced seal, flue gas check passed…

🎙 Dictated

JOB COMPLETE · 2 items outstanding

JOB COMPLETE

One button ends the job, but only when the evidence, the notes and any variations are done. If something is missing you get a list, and each item can be added now, marked not applicable, or logged as an exception with a reason.

That gate is the difference between a job you can invoice confidently and one you argue about later.

Job complete

J-0142 · 4 Aug

Completion pack generated

10 sections · 8 photos · signed off 15:42

Draft invoice

INV-0231 · £292.08

Ready to send, nothing to retype

Next service reminder

04/08/2027 · added to tasks

Invoicing and getting paid

Completing a job generates the completion pack and a draft invoice from the quote plus any approved variations. You check it and send it.

Part payments, overdue balances and payment plans are all tracked, so Sunday night chasing becomes a two-minute look at one screen.

Money

Outstanding £4,180

Overdue

£860

Paid this month

£7,340

INV-0228

Overdue

£860.00 · due 21/07/2026

INV-0230

Paid

£412.50 · paid 02/08/2026

Customer and property history

The history belongs to the address. Tenants change, landlords sell, the record stays.

Two years after a job you can see the boiler you fitted, the access notes, who lived there at the time and every photo you took.

14 Millers Way

Kingsthorpe NN2 · property record

Current occupier

Mr & Mrs Ayres · owner occupier

Previous: J. Kowal (tenant, 2021, 2024)

Boiler

Worcester 30i · fitted 2019

Next service 12/11/2026

Job history

J-0098 Service · 11/11/2025

J-0061 Leak under sink · 03/02/2025

J-0022 Full drain jet · 19/06/2024

Your own booking page

Every business gets a booking page at your own address, with your name, your number and your patch on it. Send the link, print it on the van, put it on your invoices.

Customers describe the problem, add a photo and say how soon they need you. It lands in Enquiries with a New chip, and anything marked as an emergency goes straight to the top of Today.

See an example booking page